FAQs – SleepSanity Skip to content

SleepSanity will change the way you sleep forever.

FAQ

General Questions

What is SleepSanity and what does it do?

SleepSanity is a scientifically driven, comfortable, wearable sleep solution weighing less than 6 ounces.

SleepSanity uses light cancelling technology that transitions the lens to gradually make any room appear dark and peaceful. Integrated noise-canceling speakers complement the light-canceling features to foster an ideal atmosphere for a gradual and peaceful transition into sleep. In the morning, wake up refreshed to gentle cool blue tones and your personalized sunrise, ensuring a well-rested start to your day whenever you're ready.

Is it easy to use?

Yes. There is no assembly. Just pair it with your smartphone and you are ready to use it.

Can I see through it?

Yes, when it is in its transparent state, you can see through it. It gradually gets darker as you are winding down to go to sleep, blocking out ambient light and
becomes transparent again at wake-up time.

Need to get up during your Sleep Routine? One touch of a button and SleepSanity instantly goes to its most transparent state. When you are ready to go back to sleep, one touch and it starts your personalized wind down routine.

Is it comfortable? How do I know it will fit me?

SleepSanity is adjustable, allowing you to customize for a perfect fit. The fabrics are breathable and it weighs less than 6 ounces so you should find it cool and comfortable. It also has a track to allow you to position the Bluetooth speakers in the ideal position for you.

If you don’t find it comfortable, no problem as we have an unconditional money back guarantee.

I am a side sleeper. Will it work for me?

Yes. It has been designed to be comfortable for all sleeping positions, including side sleepers, which 54% of us are!

Is it dangerous to block out ambient sound?

Using a headset can impact the audibility of warning signals. Most modern headphones and headsets have noise canceling abilities. Noise canceling allows the user to block out bothersome sounds such as your sleeping partner, barking dogs, car horns, air conditioners, and anything else that might bother you while you sleep. It is true that it may impact the audibility of warning signals, however, and should be used at your discretion.

Does it have noise canceling?

SleepSanity has high quality noise canceling Bluetooth speakers that deliver the ideal sound experience to help you fall asleep, stay asleep (without being interrupted by snoring, city-noises or your partner’s late-night streaming) and start the day refreshed to your choice of sounds or music with virtually unlined audio options.

What level of volume control does SleepSanity offer?

SleepSanity offers a wide range of volume control from very low to high. The SleepSanity device provides a broad range of volume control, allowing you to adjust the sound from very low to high, ensuring you can customize it to your preferred level for optimal results.

Will my sleep partner hear what I'm listening to?

At normal volume levels, your sleep partner will not hear your audio, ensuring a private and undisturbed listening experience.

Can I choose my sleep sounds and set a timer for how long the audio plays?

Yes, you can select virtually any audio, including but certainly not limited to white noise or nature sounds. The SleepSanity companion app offers deep customization options, including setting audio play time.

Isn’t the point of a sleep mask to be dark?

SleepSanity does a lot more than just make a room appear darker. It simulates the ideal environment for falling asleep and waking up. It is a comfortable, high-tech, wearable sleep device that uses patented lens transitioning and noise canceling technology to transform your sleep environment ensuring more sleep and better sleep.

Can SleepSanity be set to keep the room appearing dark if I want to nap in the day or sleep through the night?

Yes. SleepSanity is designed to mask distracting light to create the ideal environment to both fall asleep and stay asleep…. until you are ready to wake with a simulated sunrise experience to help you start the day refreshed.

How does SleepSanity know when to wake me?

You select the wake-up time on the APP. It continues to block out light and sound until your selected time and then it gently wakes you to the selected sound track and provides cooling blue tones to help you wake up rested and start your body rhythms on the right track.

Does SleepSanity have a feature to gradually wake me up with light or sound?

Yes, the SleepSanity APP gives you virtually unlimited options for getting your day started including music or sounds of your choice.

Does SleepSanity work with Android and iOS?

Yes, the SleepSanity companion app works with both Android and iOS.

Is there an LED light on the sleep device?

Yes, SleepSanity has an LED light to indicate power on/off or charging located on the One Touch Control panel, in addition LED technology is used to simulate the sunset and sunrise scenarios.

Why the reddish color light at night and blue in the morning?

Many people and scientific studies find a warm red glow is helpful at nighttime when winding down to go to sleep. In addition to the recommendations of many sleep therapists, there are also scientific studies supporting red light when going to sleep and the value of blue light in the morning to help you get your circadian rhythms off to a good start. While not all sleep therapists agree, most that have an opinion of color support this combination. SleepSanity is highly customizable so you can pick the routine that you find best.

Can I use SleepSanity for meditation?

Yes, SleepSanity is perfect for meditation. It blocks out external distractions and allows your choice of guided meditations or soothing sounds.  

Can SleepSanity be used while traveling?

Yes. SleepSanity comes with a hard travel case that packs easy and is ideal for travel.  You’ll sleep better on planes, trains and in hotels.

What fabric materials are used in the SleepSanity sleep mask?

SleepSanity is crafted from high-quality perforated foam mesh, which allows for excellent breathability. The materials ensure optimal airflow and comfort, making it ideal for restful sleep.

Is SleepSanity made with eco-friendly materials?

SleepSanity is committed to sustainability and uses environmentally friendly materials wherever possible.

What is a SleepSanity Power Nap? Can I take one anytime?

A power nap is a method of getting the value of a lot of rest in a short period of time. Most experts feel that approximately 20 minutes is the ideal time, but you can customize it to what works best for you.

You probably can, but you should not take any type of nap at a time that will interfere with your ability to fall asleep at night.

I have my own collection of sounds that I like to sleep by. Can I use them?

Yes.

How do I clean it? is it machine washable?

First, remove the outer layer housing the speakers and Bluetooth® components and set aside. This part is not machine washable and should be wiped with a damp cloth.

The inner layer is machine washable. Wash with cold water and air dry.

Are there any audible notifications?

SleepSanity only notifies you when you turn it on or off. SleepSanity will not interrupt your sleep to notify you of low or dead battery. To avoid interruptions, activate your phone's Do Not Disturb or Airplane mode.

Can I use it with my sleep apnea mask?

No. At this time we do not have a model that is designed to work concurrently with a sleep apnea device, like CPAP or BiPAP machines.

Is SleepSanity safe to use for people with pacemakers or other medical devices?

We are not aware of any problems related to pacemakers or any other medical devices.  We do not provide any medical guidance and suggest that if you use a pacemaker or other medical device, you check with your physician.

Can I use SleepSanity with eyelash extensions?

It depends on the length of your extensions. SleepSanity offers a cushioned recess area in front of the eyes, which is about one inch deep. This open, unobstructed area eliminates eye pressure and allows for maximum comfort.

How Does it Compare?

Blackout curtains are cheaper.

Yes, blackout curtains can be very effective in blocking outside light. Often, distracting light can come from within the room, flashing LED lights or a partner reading or watching TV.  SleepSanity is built on the science of sleep and addresses circadian rhythms with simulated sunrise and sunset as well as addressing sound.

How does it compare to medication, gummies, or supplements such as melatonin?

Sleep medication, including prescriptions, supplements like CBD gummies, or melatonin, are expensive, may cause drowsiness, disrupt a heathy sleep-wake cycle and have other health drawbacks. They are costlier over time. Consulting a healthcare professional is crucial if considering or using any sleep medication, ensuring informed decisions and exploring alternatives.

What makes SleepSanity better than conventional sleep masks or earphones?

Sleep Sanity is much different from any conventional sleep mask or audio device. It’s light cancelling technology makes any room appear dark and peaceful. It introduces the right colors to enhance falling asleep and waking up. The speakers and audio features work along with the visual features to create a truly transformational sleeping experience.

I am seeing a sleep therapist. Is this an alternative?

SleepSanity may complement therapy but is not a substitute for personalized care from a sleep therapist.

I have a sleep app. How is this different and can you use both?

Sleep trackers and meditation/relaxation apps aid in establishing routines and understanding individual sleep needs. Some include integrated sound generators, complementing the sleep process. Some can be used in conjunction with SleepSanity for enhanced results. If your sleep challenges persist with an app, consider trying SleepSanity alone or in combination with your preferred app for 30 days, risk free.

Battery & Bluetooth

How long does the battery last after charging?

The battery lasts about eleven hours on medium volume. SleepSanity includes a smart auto-off feature that turns off the device after five minutes of non-use.

How long does it take to charge?

SleepSanity can be fully charged in about three hours.

Does the battery need to be replaced?

The battery is built into the device and is not meant to be replaced by the user.

How can I check my SleepSanity's battery life?

To check the battery level:

- Ensure your phone is connected to SleepSanity.

- Go to your phone's settings, select Connections, then Bluetooth.

- Find SleepSanity in the list of paired devices to see the battery level. Correct

How do I charge SleepSanity?

A USB-C cable and wall charger are included.

What should I do if my SleepSanity sleep device isn't charging?

If your SleepSanity device isn't charging, ensure the USB cable and wall charger are securely connected.

I'm having trouble connecting my phone to SleepSanity. What can I do?

If SleepSanity isn’t connecting, your phone might be paired with another device. Disable the connection with the other device and try again. If this doesn’t work, reset the connection by forgetting/unpairing the device in your phone's settings and reconnecting. For further assistance, contact our Customer Success team.

Does SleepSanity have multipoint Bluetooth®? Can it connect to two devices at once?

No, you can pair SleepSanity with multiple devices, but it will only connect to one device at a time. Disconnect from the current device before pairing with another device. Once paired with a new device, SleepSanity should automatically pair with the device in the future.

What Bluetooth version does SleepSanity use?

SleepSanity uses Bluetooth 5.2.

Shipping & Returns

What if I don’t like it?

It comes with an unconditional 30-day money back guarantee.

What is your return policy?

We offer a 30-day money-back guarantee. If our product fails to meet your expectations, contact our Customer Success team at info@sleep-sanity.com. We will provide a prepaid return label. Upon receiving the returned item in good condition, we will issue a full refund. Shipping fees are non-refundable. Products purchased during limited-time sales events are final and not eligible for returns or exchanges.

Is shipping within the US free? How long does delivery take?

Yes, we offer free standard shipping within the USA. Delivery usually takes 2 to 5 business days for the contiguous USA after the product has shipped.

Where is it shipped from?

Florida

How can I track my order?

You can track your package using the tracking link or number sent to you after your order has shipped. For more information, contact the shipping carrier directly using your tracking number. If the courier cannot assist you, please contact our Customer Success team.

What is your policy on delayed delivery?

While we provide estimated delivery times, we cannot guarantee specific delivery dates. For more information on delays, contact the courier directly with your tracking number. You can also reach out to our Customer Success team for assistance.

What should I do if my package is missing?

If your package is marked as delivered but is missing, follow these steps:

- Check with family members or neighbors.

- Look around exterior doors and hidden areas where the courier might have left the package.

- Contact the courier using your tracking number for more information.

If you still cannot locate your package, contact our Customer Success team with your order number.

Why was my package returned to sender?

Common reasons include:

- Incorrect address.

- Recipient unavailable.

- Refusal to accept delivery.

- Package unclaimed at a distribution center.

- Unpaid customs charges.

If your package is returned to us, we can reship it or provide a refund (less shipping and handling charges). Please update your shipping address and contact our Customer Success team.

What is your warranty policy?

We offer a limited warranty that covers your SleepSanity device against any defects in manufacturing issues for 12 month from the date of purchase. Contact our Customer Success team at info@sleep-sanity.com for assistance. For faster processing, include a short video showing the defect. Once confirmed, we will issue a return label for further inspection.

Do you offer express shipping?

Not at this time.

Do you offer international shipping? What are the rates and delivery times?

Not at this time.

Do you cover taxes/customs fees for orders outside the United States?

We do not cover or refund customs fees. Please check your local customs laws before purchasing.

Order Management & Purchase

How do I confirm that my order was placed?

After placing your order, you will receive a confirmation email with your order number. If you can't locate your order number, please contact our Customer Success team via our contact page or live chat.

Can I cancel or change my order after it has been placed?

Our fulfillment team processes orders quickly. In most cases, changes or cancellations are not possible after an order is placed. However, if you need to make changes and your order hasn't shipped yet, our Customer Success team may be able to assist you. Please contact them via our contact page.

How long does it take to process an order?

Orders are typically processed and shipped within 1 to 2 business days.

Can I buy your products in retail stores or on Amazon?

Currently, our products are available exclusively through our website and on various Amazon Marketplaces.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apply Pay, Google Pay, and Meta Pay. At this time, we do not accept cash, checks, or money orders.

Can I get a price adjustment if a product I purchased goes on sale?

If you purchased a product within 7 days of a price change, we can issue a credit for the price difference.

Can I get a free sample and leave an honest review?

If you would like to try SleepSanity, we offer a 30-day money back guarantee. We would welcome your review of course!

Would my health insurance pay for this?

No. This is not a medical device.

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